Shipping policy
Shipping Policy
Thank you for shopping with KAEVO.
Processing time
Please allow 2–5 business days for your order to be processed before dispatch. Processing may take longer during busy periods or product launches.
Estimated delivery
After dispatch, estimated delivery times are:
- New Zealand: 7–14 business days.
- Australia: 7–14 business days.
Including processing, please allow approximately 9–19 business days from placing your order. Business days exclude weekends and public holidays.
Delivery times are estimates and may vary due to customs clearance, courier delays or other factors.
Shipping costs
Shipping charges are displayed at checkout before you complete your purchase. Free shipping is available on eligible orders over NZ$99, as shown at checkout.
Order tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.
Incorrect delivery details
Please check your delivery address carefully before ordering. If you notice an error, contact us as soon as possible. We may be unable to change the address once your order has been dispatched.
Delayed, missing or damaged orders
If your order hasn’t arrived within the estimated timeframe, or arrives damaged, contact us with your order number. We’ll investigate and work with you to resolve the issue.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws.
Contact
For shipping enquiries, email VYRE2026@gmail.com.